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Pre-sales questions
Q.
How long does it take to get my domain working? Q.
What do I set my domains name server's to?
Q. Do you have a manual for the
control panel? Q. Where do I go to login to my
control panel? Q. How do I make
subdomains? Please see additional notes below about subdomains.
Q. Where can I download a free
FTP program? Q. It's not letting me upload my
files what's wrong? Q. Why doesn't my ftp password
change when I change my cPanel password?
Q. What is the path to my users
files? Q. What is the local path to
perl? Q. What is the path to
curl? Q. What is the path to
sendmail?
Q. How do I create email
accounts? Q. What do I put for both
incoming and outgoing mail server? Q. Where do I go to check my
emails using my browser? Q. How can I setup webmail to go
directly to horde, neomail or squirrel mail?
Q. None of my cgi scripts are
working on the server. How do I get them to work? Q. How do I create databases and
manage them?
Q. What version of php / perl /
MySQL are you using? Q. What version of cpanel are
you using? Billing Q.
How do I get the 30 day money back? Q. How do I make a
payment? Q. How do I stop
billing?
Q. What is the difference between shared ssl and private ssl? A
shared ssl displays in your browser as A
private ssl displays as Q. How do I purchase a private ssl from you and what type is it? A. Please email to do so. Q. Whats the path to the free shared ssl? A. We need to activate the shared ssl on each site manually that will require it. Q. I'm going to purchase my own ssl what do I need to know? A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee. Q. How do I transfer a ssl? A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Q. BEFORE SETTING UP A SUBDOMAIN: To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel. Q. What is a subdomain?
Q.
What is an addon domain? Q. BEFORE SETTING UP AN ADDON DOMAIN: You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cpanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here. Q. Help - I added an addon
domain why did it say subdomain added?! |
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